Refund policy

Return & Refund Policy

Customer Satisfaction Guarantee

At EverGrow Indoor, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unused and in the same condition you received it
In its original packaging
Accompanied by proof of purchase or order confirmation

To start a return, please contact us at support@evergrowindoor.com.

If your return is approved, we will provide instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, contact us within 7 days of delivery at support@evergrowindoor.com. Include your order number and photos of the issue so we can quickly resolve the problem.

We will work with you to provide a replacement, exchange, or refund when appropriate.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

Non-Returnable Items

The following items are not eligible for return:

Live plants
Seeds and seed kits
Perishable products
Personalized or custom-made items
Gift cards
Clearance or final sale items
Personal care products
Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before making a purchase.

Exchanges

If you would like a different item, the quickest option is to return the original product (if eligible) and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving it for any reason and without justification.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@evergrowindoor.com.